Support coordination helps NDIS participants make the most of their plan. It’s about building the skills to understand, navigate, and use funding in ways that suit individual needs and goals. Support coordinators work alongside participants to connect them with services, build capacity, and overcome barriers that can stand in the way of living an independent and meaningful life.
At its core, support coordination is practical. It can involve linking with mainstream and community supports, setting up service agreements, resolving issues with providers, and making sure everything fits together. It’s also about problem-solving—whether that’s helping to manage a crisis or planning ahead to avoid one.
That’s why the most important thing about a support coordinator is that they are independent of all of your other services. This ensures that the advice and guidance they give you is in the participant’s best interests. It also ensures that the participant has access to the broadest possible range of services.
Calm Consulting Australia does not provide any other services to it’s support coordination clients.
A good support coordinator doesn’t just organise services—they empower. The aim is to strengthen the participant’s ability to direct their own supports over time. This can mean building confidence to make decisions, negotiate with providers, or explore new options that might not have been considered before.
Support coordination levels vary depending on a participant’s needs. Some may require regular, ongoing support. Others may only need assistance during major transitions or at key points in their plan. No matter the level, the focus stays the same: supporting participants to exercise choice and control and get the most value from their NDIS plan.
In short, support coordination is about clearing the path so participants can focus on what matters most—achieving their goals and living the life they choose.