Staff Coaching

NDIS Support Coordination and Recovery Coaching

Would you like to:

  • Reduce staff turnover;
  • Reduce participant turnover;
  • Reduce complaints; and
  • Improve your financial performance?

Actually… do you NEED to do all of the above? Yes? Then please, talk to us!


Calm Consulting offer a low-cost staff coaching option specifically designed for the NDIS. Our coach has been helping people with psychosocial disability since the mid-1990s. In July 2019 he joined one of Australia’s largest NDIS providers, to manage their largest team of psychosocial support coordinators. In just eight months, staff turnover reduced by more than 80% and revenue per staff member rose by more than 15%.

This happened because of intelligent coaching tailored to the specific needs of people working in psychosocial disability.  

Why You and/or Your Staff Need Coaching

Psycho-social disability is different to all other types of disability. This sounds like a simple statement, but it has profound impacts on the performance of any team providing psycho-social disability support. Working with psychosocial disability is not like working with any other client group. It is also not something that TAFE or Uni can adequately prepare someone for.

Think of this simple piece of information: analysis reveals that somewhere between 25 and 40% of psycho-socially-disabled NDIS participants can be expected to experience at least some of the traits of borderline personality disorder.* Without in anyway being disrespectful to people with BPD, a quick look at the symptoms of that illness show why so many psychosocial disability support providers find so many of their participants extremely challenging. Those symptoms include: extreme mood swings, significant expressed anger, fear of abandonment and unstable relationships. These symptoms all add up to an extremely challenging experience for any support provider.

The problem is, in the NDIS, many workers are ‘working blind.’ Even though the prevalence of BPD traits is really high, many participants do not know that they have those traits. And their NDIS plans do not contain any indication of the nature of the illness that is causing their disability.

This can leave frontline staff extremely vulnerable. Add to that the NDIS’s relatively high-pressure fee-for-service environment that was not designed with psycho-social disability in mind. What do you get? Well, amongst many other things, you get extremely high staff turnover.

This is where effective coaching comes in. Our experience shows that staff turnover can be reduced dramatically with intelligent, targeted coaching that is specifically designed for the psychosocial sector.

About Our Coaching

Our coaching process is deceptively simple. By helping people better understand their work, we help them better enjoy their work.

Of course, delivering that process is not so simple! An effective NDIS coach needs to have a deep understanding of the financial and administrative realities of the NDIS – as well as a deep understanding of the practical difficulties in assisting specific client groups.

Adrian McMaster holds degrees in Psychology, Economics and Law. He has been a registered psychologist since 2001 and has run successful businesses in the health, training and financial sectors. He has never run a program or a business that lost money, and he has survived the slings and arrows that any truly creative thirty-year career entails.

In March 2020 Adrian started Calm Consulting Australia, a purpose-built service designed to help NDIS providers get the most out of their work. So please, if you would like to discuss how Calm Consulting can enhance your bottom line and move you further down the road to financial sustainability, give us a call.

The Cost

The cost of the service can be negotiated with each individual or organisation. As a guide, the figure of $100 per month per person (plus GST) is a good starting point, for which staff receive one scheduled session per month as well as one unscheduled session.

Fees are tax deductible and GST can be claimed back as an input credit.